Refund Policy

This Refund Policy applies to all purchases made through Tinycardo's websites (www.tinycardo.com and app.tinycardo.com), mobile applications, and other online products and services. By making a purchase, you agree to this Refund Policy.

We may change this Refund Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or providing you with a notification). We encourage you to review this Refund Policy regularly to stay informed about our refund practices.

Refund Eligibility

Premium Subscriptions

If you purchase a premium subscription to Tinycardo, you may request a refund if you are not satisfied with the service. We are open to discuss and find a solution that works for both parties.

Refunds may be considered under the following circumstances:

• Dissatisfaction with service: If you are not satisfied with our premium service, please contact us and we will work with you to find a solution.
• Technical issues: If you experience technical problems that prevent you from using premium features and we are unable to resolve them within a reasonable time, you may be eligible for a refund.
• Duplicate charges: If you are charged multiple times for the same subscription, we will refund the duplicate charges.
• Unauthorized charges: If you believe a charge was made without your authorization, please contact us immediately and we will investigate and process a refund if appropriate.

Abuse Prevention

To protect our service and ensure fair use, the following circumstances may be considered abuse and may affect refund eligibility:

• AI deck creation and usage: If you have created decks using AI features and actively used the service over multiple days, requesting a refund may be considered abuse of our refund policy. We invest resources in providing AI-powered features, and extensive use of these features indicates you have received value from the service.

We understand that circumstances vary, and we are always open to discuss your specific situation. Please reach out to us, and we will work together to find a fair solution.

Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions where premium features, especially AI-powered features, have been used extensively over multiple days
• Refunds requested after the subscription period has ended
• Refunds for subscriptions that were purchased during promotional periods, unless required by law

How to Request a Refund

To request a refund, please contact us directly:

Email: refund@tinycardo.com

When contacting us, please include:

1. Your account information: Your account email address
2. Purchase details: The date of purchase and transaction ID (if available)
3. Reason for refund: Briefly explain why you are requesting a refund

Our support team will review your request and respond within 5-7 business days. We are committed to working with you to find a fair solution.

Refund Processing

Processing Time

Once your refund request is approved:

• Payment method refund: Refunds will be processed to your original payment method within 5-10 business days after approval
• Bank processing: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
• Notification: You will receive an email confirmation once the refund has been processed

Refund Amount

Refunds will be issued for the full amount paid, minus any applicable taxes or fees that cannot be refunded. If you received a promotional discount, the refund amount will be based on the actual amount you paid.

Subscription Cancellation

You may cancel your premium subscription at any time through your account settings. Cancellation will prevent future charges, but will not automatically entitle you to a refund for the current billing period. Refunds for the current period are subject to the refund eligibility criteria outlined above.

Chargebacks

If you dispute a charge with your bank or credit card company (a "chargeback"), we may suspend or terminate your account while the dispute is being resolved. We encourage you to contact us directly first so we can work together to resolve any issues.

Refunds for Free Services

Tinycardo's core flashcard functionality is free and will always remain free. Since no payment is required for free services, refunds are not applicable.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated through our website or via email. Your continued use of our paid services after such modifications constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Refund requests: refund@tinycardo.com
• General inquiries: Available through the Contact Page in the Tinycardo app

We are committed to resolving any issues you may have and will work with you to find a fair solution. We understand that each situation is unique, and we are open to discuss and find the best solution for your specific circumstances.